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We’re proud to be ranked #24 in the MSP501 list of IT Managed Service Providers in EMEA. This puts us as one of the UK’s leading independent providers of IT Services, IT Support & Cyber Security. Not only this, we're a Microsoft Gold Partner which ranks us in the top 5% of all Microsoft Partners globally.
We've grown a lot since we got started back in 2010. From our humble beginnings of our CEO working out of his bedroom as a teenager, we're now one of the most respected and successful IT Managed Services companies in the UK. But we're not stopping there (even though our mums, partners and friends reckon we should have a rest). We have big ambitions and can only make them happen if the people who work at LMS Group have big ambitions too. So if you're the kind of person who rolls up their sleeves and gets stuck in, LMS Group might be just the place to kick-start or further build your career.
In order to meet our ambitions, we are now recruiting for an Escalations Technician within the Managed Services team.
Being an Escalations Technician, you'll be responsible for handling escalated 1st and 2nd line Service Requests & Change Requests in a professional and timely manner. This relates to all technology, to include but not limited to workstations, servers, printers, Microsoft 365, networks, and vendor specific hardware and software.
This role is a fantastic opportunity for the appointed candidate to take the next move and step-up in their career progression within an IT Support role. The successful candidate will have at least two years of practical experience working within and dealing with end-user and system IT Support. They will be able to work independently and as part of a team, be people focused, upbeat and creative problem solver. They will work within the Managed Services team on the Service Desk, but also visit our clients sites in one of our pool cars. This role would likely suit a 1st - 2nd Line candidate from another MSP / IT Company who's looking for not only career progression, but to also be part of a high-growth, high-opportunity and high-energy company.
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